Terms of Sale
Last updated: July 7, 2026
Article 1 - Identification of the Publisher
The Examino service is published and sold by EXAMINO, a simplified joint-stock company (société par actions simplifiée) with a share capital of €1,000, whose registered office is located at 49 Rue de Ponthieu, 75008 Paris, France, registered with the Paris Trade and Companies Register under number 989 510 375, intra-Community VAT number: FR76989510375 (hereinafter “the Publisher”).
Contact: contact@examino.ai - Publication director: Mr Dimitri Nicolas, President.
Article 2 - Purpose and scope
2.1 Scope
These terms of sale (“Terms of Sale”) govern the purchase of subscriptions to the Examino solution, accessible online at app.examino.ai, between the Publisher and any natural or legal person (the “Client”).
2.2 Relationship with the Terms of Use
Use of the Application is also governed by the Terms of Use (the “Terms of Use”), which the Client accepts when creating their account. In the event of any conflict, the Terms of Sale prevail for all matters relating to the subscription, its price and its cancellation.
2.3 Consumer clients
Where the Client is a natural person acting for purposes outside the scope of their commercial, industrial, craft, liberal or agricultural activity, they qualify as a consumer within the meaning of the French Consumer Code. The provisions herein that are specific to consumers (withdrawal, mediation, statutory warranties, cancellation, jurisdiction) apply to them, and no contrary clause may be enforced against them. A salaried teacher who subscribes in a personal capacity is, as a precaution, treated as a consumer.
Article 3 - Description of the service and countries served
3.1 Description of the service
Examino is an online software solution (SaaS) that assists with the grading of exam papers. The service is offered in the form of monthly subscriptions with no commitment, each plan including a monthly allowance of grading credits. The essential characteristics of the plans are described at https://examino.ai/fr/tarifs.
3.2 Countries served
The service is marketed to Clients residing in the following countries: Member States of the European Union and of the European Economic Area, the United Kingdom, Switzerland, Monaco, Morocco and Algeria. The Publisher reserves the right to refuse or terminate, with reasonable notice and a refund of the amounts corresponding to the unserved period, any subscription originating from a country not listed, in particular where the local regulations applicable to student data cannot be satisfied.
Article 4 - Plans
4.1 Free plan
A single account per natural person;
A maximum monthly allocation of ten credits, renewed on the account's anniversary date;
If multiple accounts are created to circumvent this limit, the Publisher may, after informing the Client, suspend and then delete the excess accounts.
4.2 Paid plans
Details of the paid plans (prices, included credits, features) are available at https://examino.ai/fr/tarifs and are summarised before the order is confirmed.
4.3 Credit system
One credit allows the grading of one paper;
Credits are allocated on a fixed date each month (the subscription anniversary date);
Credits unused at the end of the monthly period are not carried over to the following period - this essential characteristic is brought to the Client's attention before subscribing;
In the event of a technical failure of the grading attributable to the Application, the credits consumed are automatically re-credited.
4.4 Switching plans
Upgrade to a higher plan: immediate effect, billed pro rata for the remaining period;
Downgrade to a lower plan: effective at the start of the following monthly period; until then, the Client retains the full benefit of their current plan.
4.5 Changes to the plans
The Publisher may change its plans and prices. Changes do not apply to subscription periods in progress; they are brought to the Client's attention at least 30 days before the renewal to which they would apply, and the Client remains free to cancel before that renewal (Article 7).
Article 5 - Prices, taxes and payment
5.1 Prices and taxes
Prices are displayed inclusive of all taxes in the currency indicated at the time of the order. For consumer Clients in the European Union, the applicable VAT is that of the consumer's country of residence (OSS one-stop-shop scheme); outside the EU, equivalent local taxes (UK VAT, Swiss VAT, etc.) are applied where registration thresholds so require. The exact amount of taxes is shown on the payment page and on the invoice.
5.2 Promotional offers and reference price
In the case of a promotional offer announcing a price reduction, the reference price displayed is the lowest price charged by the Publisher during the thirty days preceding the application of the reduction (French Consumer Code, art. L112-1-1).
5.3 Payment terms and invoicing
Payment is made online by bank card via the payment provider Stripe. The subscription is billed monthly, on the anniversary date of the subscription. Invoices can be accessed from the Client's personal account area.
5.4 Payment default
In the event of a payment default, the Publisher informs the Client and invites them to remedy the situation. Failing regularisation within 8 days of this notification, access to the paid plans may be suspended until regularisation, and the subscription may then be terminated under the conditions of Article 8.2.
Article 6 - Right of withdrawal (consumers)
6.1 Principle
The consumer Client has a period of fourteen (14) days from subscription to exercise their right of withdrawal, without having to give reasons or bear costs other than those provided for in Article 6.4 (French Consumer Code, art. L221-18).
6.2 Exercise
The right of withdrawal may be exercised by any unambiguous statement sent to contact@examino.ai, from the personal account area, or by means of the model form reproduced in Annex 1 hereto.
6.3 Immediate performance of the service
The subscription is a service performed immediately: the credits and paid features are made available upon subscription. Consequently, subscribing is subject to the consumer Client's express request that the provision of the service begin before the expiry of the withdrawal period, made by ticking the box - unticked by default - provided for this purpose in the order process. The Client then acknowledges that:
a) if they exercise their right of withdrawal after having requested immediate performance, they will have to pay the amount corresponding to the service already provided up to the communication of their decision to withdraw (French Consumer Code, art. L221-25);
b) if they use all of the period's credits before the expiry of the withdrawal period, the service will be considered fully performed and the right of withdrawal will be lost (French Consumer Code, art. L221-28 1°), which they expressly acknowledge and accept.
In the absence of this express request, the subscription cannot be finalised; if the Client subscribes, they retain their right of withdrawal under the conditions of Article 6.4 (refund less the service already provided), subject to the case of full performance referred to in b).
6.4 Refund
In the event of withdrawal, the Publisher refunds the Client within a maximum of fourteen days from receipt of the withdrawal decision, using the same means of payment, less, where applicable, the amount corresponding to the service already provided, calculated pro rata to the time elapsed between the start of the subscription and the communication of the withdrawal decision, relative to the duration of the current monthly period (prorata temporis, French Consumer Code, art. L221-25).
6.5 Professional clients
The right of withdrawal does not apply to professional Clients (legal persons, or natural persons acting in the course of their professional activity), subject to the cases of extension provided for in article L221-3 of the French Consumer Code.
Article 7 - Term, renewal and cancellation by the Client
7.1 Term
The subscription is entered into for a term of one month, with no commitment, from the day of subscription (paid plans) or account creation (free plan).
7.2 Renewal
The subscription is renewed by tacit renewal for successive one-month periods. The Client may object to renewal by cancelling at any time, under the conditions of Article 7.3. The Publisher reminds the Client of this option in accordance with articles L215-1 et seq. of the French Consumer Code, to the extent they are applicable.
7.3 Cancellation procedure
Cancellation may be carried out:
a) directly from the Client's personal account area, by means of a free online cancellation feature that is easy and direct to access (“three-click cancellation”, French Consumer Code, art. L215-1-1); or
b) by email to contact@examino.ai - the request is processed within a maximum of 5 working days, with the date of the request being authoritative.
7.4 Effects
Cancellation takes effect at the end of the current monthly period;
The Client retains full access to the service and to the remaining credits of the period until that date - in return, the current period is not refunded, as the service remains fully available to the Client until the end of the period;
No cancellation fee is charged.
Article 8 - Termination by the Publisher
8.1 For breach
In the event of a breach by the Client of these Terms of Sale or of the Terms of Use (in particular: fraudulent or abusive use, creation of multiple accounts, payment default), the Publisher sends the Client a formal notice by email describing the breach and inviting the Client to remedy it within 8 days. Failing regularisation within this period, the subscription may be terminated as of right.
By way of exception, in the event of a serious breach making it impossible to maintain the contract (proven fraud, breach of the security of the Application or of other users' data, unlawful use), termination may take place without notice, the Client being informed in writing with a statement of the reasons. The amounts corresponding to the period paid for but not served are then refunded to the consumer Client, unless the termination is based on payment fraud.
8.2 For legitimate reason
The Publisher may terminate the subscription subject to 30 days' notice in the event of discontinuation of the service, substantial change to the technical operating conditions, or force majeure continuing beyond 30 days. Amounts paid for unserved periods are refunded.
8.3 Consequences
On the effective date of termination, access to the service ceases and unused credits are lost. The fate of the Client's data is governed by the Terms of Use (retrieval and deletion) and by the privacy policy.
Article 9 - Statutory warranties
9.1 Statutory warranty of conformity and hidden defects
The consumer Client benefits from the statutory warranty of conformity for digital content and services provided for in articles L224-25-12 et seq. of the French Consumer Code: the Publisher is required to provide a service that conforms to the contract and is liable for conformity defects arising during the continuous provision of the service. In the event of a defect, the consumer is entitled to have the service brought into conformity free of charge or, failing that, to a price reduction or termination of the contract, under the statutory conditions. They also benefit from the warranty against hidden defects under the conditions of articles 1641 et seq. of the French Civil Code.
9.2 Mandatory nature
These statutory warranties apply independently of any other provision herein, which may neither limit nor exclude them.
Article 10 - Service availability
The Publisher undertakes to ensure availability of the platform of 95% of the time on a monthly basis, excluding scheduled maintenance operations, announced within a reasonable time. The Publisher ensures the security and regular backup of data, provides technical support and corrects malfunctions within reasonable timeframes.
Article 11 - Liability
11.1 Principle
The Publisher is liable for damage caused by a breach of its contractual obligations, under the conditions of ordinary law.
11.2 Professional clients
With respect to professional Clients only, the Publisher's liability is limited to direct and foreseeable damage, and capped at the amount paid by the Client over the last twelve months.
11.3 Consumer clients
No provision herein has the purpose or effect of limiting or excluding the Publisher's liability towards a consumer Client in the event of a breach of its legal or contractual obligations, nor of depriving the consumer of the rights conferred on them by the mandatory provisions of the French Consumer Code.
11.4 Assistance role of the Application
The role of the Application is to provide assistance with grading: final marks and comments remain the sole decision of the teacher, under the conditions described in the Terms of Use (arts. 4.5 and 4.6 of the Terms of Use).
Article 12 - Personal data protection
The processing of personal data is described in the privacy policy and, with regard to student data, in the Terms of Use (art. 5) and their DPA annex. The Publisher acts in accordance with the GDPR and the French Data Protection Act (loi Informatique et Libertés).
Article 13 - Consumer mediation
13.1 Right to mediation and prior complaint
In accordance with articles L612-1 et seq. of the French Consumer Code, any consumer Client has the right to have recourse free of charge to a consumer mediator with a view to the amicable resolution of a dispute with the Publisher, after first having attempted to resolve the dispute directly with the Publisher by means of a written complaint to contact@examino.ai.
13.2 Designated mediator
In accordance with the provisions of the French Consumer Code concerning “the consumer dispute mediation process”, after having contacted the Publisher and in the absence of a satisfactory response, the consumer Client may have recourse free of charge to a consumer mediation procedure with:
The consumer may refer the matter to the mediator within one year of their written complaint to the Publisher.
Article 14 - Changes to the Terms of Sale
The Publisher may amend these Terms of Sale. The new terms apply to new subscriptions and, for subscriptions in progress, from the renewal following their notification to the Client, which takes place at least 30 days before that renewal. A Client who does not accept the new terms may cancel free of charge before they come into force.
Article 15 - Governing law and jurisdiction
15.1 Governing law
These Terms of Sale are governed by French law. However, a consumer Client residing in another State benefits in any event from the protection of the mandatory provisions of the law of their country of habitual residence (art. 6 of the Rome I Regulation).
15.2 Amicable resolution
In the event of a dispute, the parties shall first seek an amicable solution (a complaint and then, for consumers, mediation under the conditions of Article 13).
15.3 Jurisdiction
Failing amicable resolution:
the consumer Client may bring proceedings, at their choice, before one of the courts with territorial jurisdiction under the French Code of Civil Procedure, or the court of the place where they resided at the time the contract was concluded or the harmful event occurred (French Consumer Code, art. R631-3); a consumer domiciled in another EU Member State may bring proceedings before the courts of their State of domicile (Brussels I bis Regulation);
for disputes with professional Clients, exclusive jurisdiction is granted to the courts within the jurisdiction of the Paris Court of Appeal.
Article 16 - Contact
Any question relating hereto may be sent to contact@examino.ai.
Annex 1 - Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract and you are a consumer.)
For the attention of EXAMINO SAS, 49 Rue de Ponthieu, 75008 Paris - contact@examino.ai:
I hereby notify you of my withdrawal from the contract for the provision of the services below:
Subscribed on: …
Name of the consumer: …
Address of the consumer: …
Email address associated with the Examino account: …
Signature of the consumer (only if this form is notified on paper): …
Date: …